Help Center
24/7 Support for founders, admins, and finance teams
Whether you are deploying a new stack, reconciling invoices, or troubleshooting performance, BrainicHost support stays close with regional experts.
Live Chat
Average reply: 2 min
24/7
Dhaka Hotline
+880 9617-555-444
9am - 11pm
Emergency Ops
Critical SLA bridge
Always on
Submit a ticket
Give us context and the environment you're working in—engineers respond in under 20 minutes.
Incident workflow
- • Ticket created & priority auto-tagged
- • Engineer joins Slack bridge if severity ≥ P2
- • Post-mortem shared with mitigation steps
Knowledge base
Browse 120+ articles covering billing, cPanel, security hardening, WordPress, Laravel, and DNS automation.
View articlesTop requested guides
These walkthroughs are updated weekly based on ticket data.
Connect Bkash payments
Generate API credentials and map to your store checkout.
Harden cPanel
2FA, jailed shell, ModSecurity, and brute-force throttling.
Optimize WordPress
Redis object cache + QUIC.cloud configuration.
Move from cPanel to BrainicHost
Automated backups, restore, and DNS switching checklist.
Invoice automation
Sync Stripe + wallet payments to Xero or Quickbooks.
Multi-region deployments
Use Global Anycast DNS with regional failover.
Support policy
Clear answers around availability, billing, and SLAs.
What languages do you support?
English and Bangla. For enterprise accounts we can assign bilingual success managers.
Do you provide on-site assistance?
Yes. For data center migrations or compliance audits we offer paid on-site engagements across Bangladesh.
How fast are P1 responses?
P1 incidents receive a response in under 5 minutes with a dedicated bridge across chat, phone, and Slack.
Can finance teams contact you directly?
Finance admins get their own portal view plus email + WhatsApp line for billing, PO, and compliance paperwork.
Assign a dedicated Customer Success Manager
Upgrade to Growth or Enterprise to unlock quarterly audits, success playbooks, and multi-channel escalation paths.